Irvine Nugent believes that leadership through emotional intelligence is a journey from the inside out. If our emotional intelligence lacks, then any new business skill we attempt to implement will be adversely impacted.
He possesses fifteen-plus years in senior leadership roles in organizations of various sizes, stages of growth, and different sectors. He is experienced in challenging business environments and has worked extensively with executive and emerging leaders as an executive coach and consultant, helping them become more self-aware, manage their emotions, read the emotions, and manage their relationships.
Irvine is an internationally recognized trainer and top-rated keynote speaker and is one of the few worldwide certified FACS coders who are experts in reading facial emotions. He earned his Ph.D. from Capella University with research focused on leadership in times of crisis. He is a graduate of Georgetown University’s executive coaching program.
Don’t miss out on this episode as Irvine shares about leadership through emotional intelligence, how it relates to your business, and how to utilize it within your leadership role.
Who is Irvine Nugent
Define Emotional Intelligence
Why is emotional intelligence important in today’s workplace?
Where does the problem initially exist?
What to do with the self-aware person, but they don’t care.
Does empathy play a role in this journey?
Irvine helps people discover their superstar power.
When did Irvine experience the breakdown into the breakthrough?
What is DISC, and how does Irvine use it?
Natural versus adaptive
How to deal with managing emotional triggers
How does Irvine’s upbringing in the Pub translate to his work now with emotional intelligence?
The challenge to really understand people’s emotions
Is it easier in a virtual environment?
Where should someone who is self-aware begin if they want to elevate?
What led Irvine to write his book?
The one thing Irvine wants to be remembered by
The Shift
15:16 – “Yeah, so the way I like to explain it is, you know, the church didn’t change I did. And I just think at that stage, and there were different priorities in my life in different ways. And for me, that required transitioning out, I thought, I kind of wanted to be married, etc., and just that that wasn’t compatible with that role. I had a great ten years, and I loved the work that I did. And then, as I transitioned out, I took over a CEO of several large social service agencies. And then that got me into the role that I’m presently in working with executive leaders.
Defining emotional intelligence
6:25 – “So I think a great way to understand emotional intelligence is by actually what most intelligent people can do. And I would say there are four things. One is they are self-aware. They understand what emotions are having at the moment, what triggers them. Secondly, knowing that they have tools to manage their emotions to use that emotion at the moment to the best outcome. The third thing is that they can read other people’s emotions and show empathy to build connections. And then the fourth thing is they use all of that to build solid relationships and also have relationships which have a positive outcome.”
Where the problem lies initially
8:49 – “I think the problem lies in times we have different values. So I think it’s, of course, first of all, we grew up at different times. And then the age that we grew up, we were marked by different events. And those events place in us I feel different values and what is important. I think we forget the fact what I always say to leaders is to be curious, ask questions, you know, and so often, we settled down into you’re not doing this, or you’re not doing that, and instead of it is, you know, talk to me a little bit about what’s important for you. Why is it important? You know, the why question the deeper. And I think what normally happens is, when you bring down and have some open conversations from some of these different generational groups, it’s amazing then, as they hear the stories, that they begin to appreciate each other. And then I think that better positions us for what we’re asking, why we’re asking, and it really helps in the relationship.”
Irvine Nugent has seen firsthand how any new business skill won’t be effective unless paired with true Emotional Intelligence. He’s spent the majority of his career helping leaders and organizations harness the power of their leadership through emotional intelligence to create deeper connections, make more informed and level-headed decisions, and increase their influence throughout their careers and life.
Irvine was born in Northern Ireland, and his richly varied background brings a truly unique perspective to every keynote. Having grown up in a society torn apart by a dramatic period of violence and division, he’s seen the worst of what can happen when communication breaks down, and people fail to listen and understand each other nor manage conflict. This formed the foundation of his desire to help people communicate and listen better throughout the world.
Since then, Irvine has served in senior leadership roles for various organizations and become an internationally recognized trainer and top-rated keynote speaker. He’s also one of the world’s only globally certified FACS coders, earned his Ph.D. from Capella University focusing on leadership during crisis, and graduated from Georgetown University’s executive coaching program. He’s also the author of Leadership Lessons from the Pub, a book on what the Irish pub can teach leaders about Emotional Intelligence.
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Thanks for listening,
Darrell