Have you ever sat through a meeting where someone proudly presented a 50-page analytics report, only to realize that all those numbers don't actually tell you what to do next? You're not alone.
As someone who's spent 14 years helping companies optimize their marketing, I've seen this scenario play out countless times – including recently with a CMO who went silent when I asked him one simple question: "What numbers actually matter to your decision-making?"
Today's digital landscape gives us more data than we know what to do with. Between HubSpot, Google Analytics, Meta dashboards, and countless other platforms, we're drowning in metrics.
But here's the truth: measuring everything doesn't mean you're measuring what matters.
Let me share a recent example that illustrates this perfectly. We were running a B2B campaign for a $20,000/year service. On the surface, everything looked great:
But when we looked at what really mattered – the conversion rate – we spotted a problem. We were hitting 1.6% instead of our expected 2%.
Now, you might think 0.4% isn't a big deal, but that's actually a 25% decrease from our target. That's significant when you're talking about a $20,000 service.
Instead of getting lost in surface-level metrics, we use what I call the "bottom-up framework." Here's how it works:
In our example, this approach led us to discover something crucial: 30% of people weren't even seeing our landing page load.
All those beautiful design elements were actually hurting us by making the page too heavy to load efficiently.
Here's how you can start measuring what matters:
Remember: It's not about having more data – it's about having the right data. In our case study, all the impressive metrics in the world didn't matter when 30% of potential customers couldn't even see our page.
By focusing on what actually mattered, we were able to identify and fix the real problem.
If you're struggling to make sense of your marketing metrics:
Remember, what gets measured gets improved – but only if you're measuring what truly matters.